BQE Multirotors Notices, Terms, and Conditions
BQE Multirotors owns and operates “BQE.io”. “BQE.io” is an online store owned and operated in the United States. All products are shipped from the US to US destinations unless prior arrangements have been made by the buyer. BQE Multirotors may update or change the below terms, conditions, policies, and notices at any time and without notice.
FPV Rules and Regulations
The use and operation of FPV radio equipment (such as UHF long range systems or video transmission equipment) in the USA and many other countries may require a license and some countries may forbid its use entirely. In the USA, you will need a “HAM” amateur radio license. It is your responsibility to ensure that the use of products you purchase from BQE Multirotors meet the requirements imposed by your government’s rules and regulations for RF devices. Do not purchase products from BQE Multirotors if you are unsure of the government requirements or are not able to comply with them. BQE Multirotors cannot be held responsible for your actions under any circumstance, including but not limited to if you use products purchased from BQE Multirotors in violation of your government’s regulations.
BQE Multirotors is not responsible or liable for any injuries caused by any products purchased. You acknowledge that you fully understand the inherent danger involved when operating multi-rotor and other models. Spinning propellers can cause severe injury. Never work on your models with mounted propellers.
Warranty / Liability
BQE Multirotors will provide warranty replacement on items we find were “non-functional” due to manufacturing defects. For any replacement claim, you must contact BQE Multirotors via email. BQE Multirotors is not liable in case you cause injury to yourself and/or others or if you damage or destroy property with any of the products you purchased and/or otherwise received from us.
If an item you received from BQE Multirotors is deemed to have been faulty as determined in the sole discretion of BQE Multirotors (“Faulty Item”), BQE Multirotors may replace the Faulty Item only. BQE Multirotors will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item.
Incorrectly Published Product Details
BQE Multirotors is not liable for any issues that may result from incorrectly published product details on the BQE.io website.
All returns must have received prior written authorization and a Returned Merchandise Authorization (“RMA”) number from BQE.io. The RMA number must be displayed on the outside of the box and inside of the package. Items returned without RMA number will not be accepted. In most cases, BQE Multirotors will allow defective merchandise to be returned for an exchange only. For merchandise that a customer wants to either return in exchange for a different item or for a refund, BQE Multirotors will require the item to be in “as new” condition with all original packaging, cabling, manuals, etc. included. BQE Multirotors will require a 15% re-stocking fee for returned merchandise. Customers are responsible for return shipping postage of returned items and items must be packed in a way that prevents shipping damage. No items are accepted for exchange or return after 15 days of the purchase date. PayPal does not refund transaction fees for returns on payments made with PayPal. As such, customers making returns via PayPal will have these fees deducted from the amount of their refund. More information about PayPal’s policy is available here: https://www.paypal.com/webapps/mpp/ua/useragreement-full#refunds-reversals-chargebacks
Shipping Terms & Conditions
You accept USPS and all other mail carriers BQE.io offers (“Mail Carrier(s)”) as reliable mail carriers and BQE Multirotors carriers of choice.
When you select USPS mail service, BQE Multirotors will send your packages with United States Postal Service (“USPS”) Priority Mail or First Class Mail, as selected at checkout. Mail service types that typically provide full tracking information to your location may sometimes not show any information beyond the USPS receiving the package. BQE Multirotors has no influence or control over the internal processes of USPS or the local postal system of your country. BQE Multirotors cannot be held liable for any mistakes made by USPS or your local country’s postal service.
If the tracking information for your package shows receipt by any of BQE Multirotors ‘s mail carriers, BQE Multirotors is not responsible if your package never arrives at your location. No refunds will be provided if your package is lost in the mail system either in the USA or in your destination country. Almost all packages sent by BQE Multirotors reach their recipient.
Mail service delays
The delivery time frames provided are averages for most mail pieces. BQE Multirotors is not responsible if a Mail Carrier or your local country’s postal service delays the arrival of your package due to custom holds or other issues. BQE Multirotors does not provide refunds in case your package is delayed.